Terms & Conditions

Terms & Conditions of Sale and Website Use

By ordering from Pipp & Co you agree to the following terms:

Who We Are

Pipp & Co is an independent bakery and café based in Bristol and Wiltshire. These Terms & Conditions cover use of our website, online shop, and retail services. Wholesale customers are handled under separate contracts.

Using Our Website & Online Shop

  • All products are made fresh and described as accurately as possible.

  • Prices include VAT where applicable and may change without notice.

  • We reserve the right to refuse or cancel any order if stock is unavailable or there’s an error in pricing.

  • Any promotions, discounts, or offers are valid only for the period stated.

Payments & Delivery

  • Payments are processed securely through our payment partner.

  • Delivery times are estimates and may vary due to delays outside our control.

  • Risk of loss passes to you once the order is delivered to the address you provide.

Returns & Refunds

  • As our doughnuts and baked goods are perishable, we cannot accept returns unless there’s a problem with quality or damage in transit.

  • Please contact us within 24 hours if there’s an issue so we can help.

Signing Up for News & Offers

  • By entering your email, you agree to receive occasional updates about our products, discounts, and events.

  • You can unsubscribe at any time by clicking the link in any email or by contacting us directly.

  • Full details on how we handle your personal data are in our Privacy Policy.

Limitation of Liability

  • We are not liable for any loss or damage arising from use of our website or products beyond what is required by law.

  • Your statutory rights as a consumer are not affected.

Governing Law

These Terms are governed by the laws of England and Wales.

Did you know we do business and event catering?