Privacy Policy

Who we are

Pipp & Co is an artisan bakery and café based in Wiltshire and Bristol. We sell products directly to retail customers and supply wholesale customers. This Privacy Policy explains how we handle your personal information.

What information we collect

We collect:

• Order information: name, email, phone number, billing/shipping address, and payment details when you place an order.
• Email marketing information: your email address and marketing preferences when you sign up to receive newsletters or offers.
• Wholesale information: business contact details when you set up or manage a wholesale account.
• Device information: your IP address, browser type, and pages you visit on our site (via cookies and analytics tools).

We collect only what we need to provide our services and improve our website.

How we use your information

• To fulfil your orders: process payments, arrange delivery, and provide invoices or confirmations.
• To communicate with you: respond to enquiries, send updates about your order, or manage wholesale accounts.
• To send newsletters and offers (only if you opt in): using Mailchimp and Brevo to manage email campaigns.
• To improve our website: using analytics to understand how visitors use our site and to detect fraud or security risks.

Sharing your information

We only share your data with trusted service providers:

• WooCommerce powers our online shop. WooCommerce Privacy Policy
• Mailchimp and Brevo manage our marketing emails. Both comply with GDPR and securely store email data.
• Google Analytics helps us understand website traffic. Google Privacy Policy

We never sell your data. We only share information to meet legal obligations or protect our rights.

Your marketing choices

• You will only receive marketing emails if you actively opt in.
• You can unsubscribe at any time using the link in every email or by contacting us directly.
• We do not use pre-ticked boxes or assume consent.

Your GDPR rights

If you are in the UK or EU, you have the right to:

• Access the data we hold about you
• Correct or update your information
• Request deletion of your personal data
• Withdraw consent for marketing at any time

To exercise these rights, contact us at [your email address].

Data storage and security

We store personal data securely and limit access to authorised staff. Data may be transferred outside the UK/EU (e.g. Mailchimp in the US), but only to services that comply with GDPR.

How long we keep data

• Order information: kept for legal and tax purposes, typically 6 years.
• Newsletter data: kept until you unsubscribe or request deletion.

Contact us

If you have any questions about this Privacy Policy or your data, please contact:
Email: hello@pipp.co
Address: Unit 7, Isis Trading Estate, Swindon, SN1 2PG