Orders & Delivery

Because we guarantee maximum freshness we are very localised in our delivery. At the moment we cover the following areas SN1, SN2, SN3, SN5, SN25 and SN26, as well as Wroughton.

Unfortunately, it’s not possible to make adjustments to our menu or ingredients. If we can help you place your order so it’s just right, please get in touch.

Every now and then emails have a mind of their own. Firstly, please do a quick search in your inbox and spam folder.

If there’s still no joy, simply email us and make sure you include:

  • Your Name
  • What you ordered / purchase amount
  • Last 4 digits of the card you paid with

This will help us locate your order quickly and check if it has gone through or not.

Please note that we can’t keep your order overnight and we won’t be able refund orders that aren’t collected.

With the high volume of orders, we aren’t able to specify specific delivery times, however do find that, usually, most orders are delivered between 8am and 11am.

If you are not at home at the time of delivery, we will make every effort to leave the order in a safe and dry place. If you know in advance that you will not be home when we arrive, please get in touch when placing the order to pass on any instructions.

If you’re missing items or not happy with something, please email us within 24 hours of your order being delivered. Please ensure to include your order number and a photo of any incorrect or damaged items.

If something is likely to delay your order we’ll always try to let you know. If you have not heard from us and your delivery is late, please contact us at hello@pipp.co.

Unfortunately, it’s not possible to amend your order once it is placed. You can of course cancel your order up to 2 working days before delivery and place a new one if you would like.

We understand that you may need to cancel your order and we are happy to do so with no charge by 11am two working days before your delivery date. Unfortunately, we are not able to refund orders cancelled after this time as our food is made to order.

We prepare all of our food by hand, in our kitchens. Please be aware that all food may contain traces of allergens.

We do our best to ensure that our seasonal menu is prepared for you exactly as ordered, but sometimes we may need to offer a substitution. We will do our best to let you know with a phone call or a note in your order.

If you wish to add special instructions for our bakery or couriers, you can do so up until 11am 2 working days before by emailing us at hello@pipp.co

Allergens & Storage

All Pippin Bakery`s products contain WHEAT as the predominant ingredient.

WHEAT, MILK, EGG are present in all our doughnut and pastry products.

SOYA is present in all chocolate products.

Our products do NOT contain any of the following other 14 allergens:

PEANUT, CELERY, CRUSTACEANS, MOLLUSCS, FISH, LUPIN.

Our doughnuts are made fresh each day using ingredients sourced for their quality and provenance. Our doughnuts contain: EGGS (free range only), butter and cream, MILK, WHEAT (Gluten). Our chocolate contains SOYA Lecithin.

All of our products are made in the same bakery, so there may be traces of NUTS, SESAME, SULPHITES, SOYA AND MUSTARD.

For full information please see our Allergen page

If you have any questions about the ingredients used in our doughnuts, please get in touch with us by emailing hello@pipp.co

Keep your doughnuts out of direct sunlight at an ambient room temperature, not in the fridge or freezer.

We advise eating the doughnuts on the day that you receive your order.

Our doughnuts are crafted by hand using the best ingredients we can find. With the varied sizes and weights that come with artisan products, we’re unable to provide solid nutritional information. All of our fillings, jams, toppings and glazes are made in-house from scratch. If you’d like the nutritional info for our core flavours, please email us on hello@pipp.co

Don’t see the answer you’re looking for?

Contact us and we’ll get back to you in a as quickly as possible.

Complete the form